El lector no se alquiló a Hertz, pero se le envió por correo electrónico un recibo y un cargo en la tarjeta de crédito de todos modos
El lector Jeff recibió una confirmación por correo electrónico de Hertz a pesar de que no recogió un auto de alquiler allí. Resulta que reservó en el aeropuerto de Austin pero simplemente no lo usó. Aún así, Hertz le mostró cómo recoger el automóvil, conducir 100 millas y devolverlo la noche siguiente. Le cobraron $91.77.
La buena noticia es que tiene un recibo: volvieron a registrar el vehículo, así que no crea que es él. robó.
¿Qué haces si te pasa esto?
- Si no recoge un coche de alquiler, cancele la reserva
- Llame al propietario. No sabrán cómo ayudar, pero probablemente «abrirán un caso».
- Trate de llegar al sitio local. Un gerente allí podría ayudar a resolverlo.
- Reúna cualquier información que pueda mostrarle dónde estaba en el momento en que recogieron el automóvil. (Este lector estaba en un Lyft, no cerca de la ubicación de alquiler)
- negar los cargos
Jeff se mostró sorprendentemente reacio a desafiar los cargos de Hertz debido al temor de que se les prohibiera (¡la mayoría de la gente no consideraría volver a alquilarles!). Dice que «le gustan sus Teslas».
Esto es en la compañía de alquiler de autos, que no retirará los cargos falsos de robo de autos porque teme que dañaría su credibilidad. Hertz parece tener procesos y sistemas de TI realmente rotos, aunque estoy un poco perdido en cuanto a cómo lograron atribuir un alquiler a alguien que no estaba allí: son debería Verifique las identificaciones y conéctelas con los contratos a menos que alguien con el mismo nombre haya tenido un alquiler el mismo día y un empleado haya realizado la reservación incorrecta.
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