Si se cancela su vuelo, Marriott le cobrará en efectivo por su estadía de premio «gratis»

Si se cancela su vuelo, Marriott le cobrará en efectivo por su estadía de premio «gratis»

Un miembro de Marriott Bonvoy escribe sobre una experiencia reciente de canje de premios: un retraso en el vuelo hizo que se perdiera la primera noche de su estadía de premio, por lo que recuperaron su cupón de noche gratis y el hotel les facturó en efectivo por la noche perdida solicitada. Tuvieron suerte de que el monto en efectivo fuera de solo $153. Lo he visto tan alto como $ 2000.

Si está reservando una estadía de premio y su vuelo se desvía en ruta a sus vacaciones y no puede registrarse según lo programado, llame a su agente hipotecario para obtener un segundo o tercer gravamen sobre su casa si es una propiedad de lujo, ¡rápidamente!

Hyatt te cobra como Marriott Dinero en un (n cantidad desconocida (en lugar de puntos) si necesita cancelar un viaje de premio dentro del período de cancelación de su estadía.

  • Starwood Preferred Guest solía tener una función más amigable en la que podía elegir la confiscación de efectivo o simplemente perder los puntos que utilizó para reservar la estancia Eso es por lo que la mayoría de la gente asume que están enganchados de todos modos.
  • Pero Marriott le cobra en efectivo en su lugar, no se quedan con sus puntos.
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Hace tres años escribí sobre los huéspedes de St. Regis Aspen que cobran $1,000 por noche si cancelan las reservas dentro de los 60 días de su llegada. Incluso los clientes cuyos vuelos se retrasaron o desviaron y se presentaron al día siguiente recibieron $ 1000 en tarifas por las noches perdidas.

  • Si un huésped no se hospeda con un premio, el programa no pagará al hotel por la estadía del premio.
  • En cambio, el hotel volverá al huésped para cobrarle por la confiscación.
  • En ninguna parte se informa al cliente de la cantidad amenazada al hacer la reserva, lo que es aún más escandaloso.

He escrito sobre Andaz Papagayo de Hyatt en Costa Rica, que ha tarifas no cancelables durante ciertos períodos pico. Debido a que estas reglas se aplican a las estadías pagas, también se aplican a los premios. Un huésped reservó con casi un año de anticipación, tuvo que cancelar unos meses después y se sorprendió con una tarifa de cancelación de $ 7000. Llevé el problema a la atención de Hyatt y ellos intervinieron para revertir estas acusaciones. Sin embargo, la política sigue vigente.

Eso tiene que cambiar: las tarifas sorprendentes destruyen la lealtad. Un cliente puede esperar perder sus puntos por una cancelación tardía, incluso si el motivo está fuera de su control (por ejemplo, la cancelación de un vuelo o un cambio de ruta). Pero castigarlos por segunda vez después de perderse parte de sus vacaciones, también con una multa (y una secreto haciendo) es más que inapropiado.

82 comentarios en “Si se cancela su vuelo, Marriott le cobrará en efectivo por su estadía de premio «gratis»”

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